The ITS Team will be performing maintenance on Confluence beginning at 6:00 pm Tuesday, October 8. During this time the service may go offline. It should be available again by 8:00 pm. Please refrain from editing pages during this time to avoid losing your work.
We want to be...
- Direct and clear, but not aggressive or boring
- Conversational and friendly, but not childish or trendy
- Positive, but not patronizing or oblivious
Here are some specific style suggestions to keep our voice on track:
Use find, not locate
Use help, not assistance
Use let, not allow
Use contractions
Use active voice
The button is located at the top of the page.
Find the button at the top of the page.
Address the reader directly
The user should log in with their email address.
Use your email address to log in.
Avoid jargon