An example of the error
On December 18, 2023, we started to refill the purifier around 17:18, the QT-HMI freezes. We closed the session and the session was closed itself. We tried to login using the "Sm@rtClient", it established the connection but after few seconds the connection timed out. Please see the error below:
Steps to Resolve
1) Notify the Target Expert
2) Access the cryo-platform
3) Open the QT-HMI cupboard and plug-out and plug-in the green power cable to the QT-HMI screen. It helped us to reboot only the QT-HMI.
4) After doing the above step, exit the hall and go to the control room.
Then, open the "Sm@rtClient" software on the QT-Terminal, and use the password written on the QT terminal monitor to login.